Find answers to common questions about OpenCampground features, pricing, and setup.
Most campgrounds are operational within 24 hours. Our team handles data migration from your existing system at no charge during your free trial. The basic setup takes about 15 minutes, and we provide personalized onboarding to ensure you're comfortable with all features.
Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. Our team will help you import your existing data and set up your campground during the trial period.
OpenCampground works for any size operation, from small family campgrounds with 10 sites to large RV resorts with 500+ sites. Our pricing scales with your operation - per-site pricing works well for larger parks with seasonal guests, while per-reservation pricing is ideal for smaller parks with high turnover.
Yes, we provide free data migration from most major campground management systems including ReserveAmerica, Campspot, RoverPass, and others. Our team handles the technical details to ensure your guest history, reservations, and site information transfer accurately.
Yes! Our online booking engine integrates seamlessly with your existing website. We provide embed codes and widgets that match your website's design, or we can create a dedicated booking page. The integration typically takes less than 30 minutes.
We integrate with Stripe (recommended), Fiserv CardConnect, and Priority Payments. Stripe offers the best rates starting at 2.9% + 30¢, while Priority Payments offers flat rates of 2.95% for card-not-present and 2.50% for card-present transactions. All processors include fraud protection and next-day deposits.
Absolutely! Online booking works 24/7/365 with real-time availability updates. Guests can book, modify, or cancel reservations anytime. You'll receive instant notifications for new bookings, and payments are processed automatically with immediate confirmation emails sent to guests.
We provide email support with response times within 24 hours for standard issues and 4 hours for urgent problems. Our help center includes video tutorials, setup guides, and troubleshooting resources. Phone support is available for critical issues during business hours.
Yes. We use bank-level encryption for all data transmission and storage. Your data is automatically backed up multiple times daily to secure servers. We maintain 99.9% uptime and are PCI DSS compliant for payment processing. You retain full ownership of your data and can export it anytime.
Yes! OpenCampground handles group reservations, rally bookings, and special events. You can block multiple sites, set group rates, manage deposits, and track group communications. The system also supports StretchBill's GroupPay feature where group members can split payments among themselves.
OpenCampground includes comprehensive reporting for revenue, occupancy rates, guest analytics, payment summaries, and tax reporting. Reports can be customized by date ranges and exported to Excel or PDF. Financial reports are designed to integrate seamlessly with QuickBooks and other accounting software.
Absolutely! OpenCampground handles both transient and seasonal guests. You can set up recurring billing for monthly or seasonal guests, manage lease agreements, track utility usage, and handle site assignments for long-term residents. The per-site pricing model is specifically designed for operations with seasonal guests.
Yes, you have complete control over pricing. Set different rates by season, site type, or length of stay. You can create custom fees for services, amenities, or processing. Dynamic pricing automatically adjusts rates based on demand and availability. You also control whether to pass booking fees to guests or absorb them into your pricing.
There are no long-term contracts or cancellation fees. You can cancel anytime with 30 days notice. We'll provide a complete data export so you can transition to another system if needed. We also offer a 30-day money-back guarantee if you're not satisfied within your first month.